cy66 Privacy Policy
and Data Protection Commitment

01 Introduction and Purpose of This Policy

cy66 is a trusted online gaming platform in Bangladesh. We believe that every user's personal information is extremely valuable and that keeping it secure is our ethical and legal responsibility. This Privacy Policy ("Policy") describes what types of information we collect when you use the cy66 platform, how that information is used, who it may be shared with, and what rights you have over your information.

By using cy66's website or services, you will be considered to have given your consent to the terms of this Privacy Policy. We may update this policy from time to time; you will be notified in a timely manner of any changes.

02 Information We Collect

Various types of information are collected for the purpose of registration and service delivery on the cy66 platform. These are listed by category below:

2.1 Personally Identifiable Information

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID (NID) or passport number (for identity verification)

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number (for transaction processing only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Gaming history and betting records

2.3 Technical and Device Information

• IP address, browser type, and version
• Device type (mobile, tablet, desktop), operating system
• Cookie and session data
• Site access times, page visit history, and click patterns

2.4 Support and Communication Information

• Records of conversations with us via live chat and email
• Complaints, reviews, and feedback

03 Purpose and Use of Collected Information

cy66 uses the information collected for the following purposes:

• Account Management: To complete registration, login, password recovery, and account verification.
• Identity Verification (KYC): To confirm a user's age and identity in order to keep financial transactions secure and legitimate.
• Financial Transaction Processing: To correctly process deposit and withdrawal requests.
• Customer Support: To provide effective resolution of your questions and issues.
• Platform Improvement: To improve service quality by analyzing usage patterns.
• Fraud Prevention: To detect and prevent suspicious activity.
• Promotions and Offers: To inform you about applicable bonuses and offers with your consent.
• Responsible Gaming: To identify excessive gaming and ensure appropriate support is provided.

04 Data Storage and Security

cy66 follows industry-standard security measures to keep your information secure. SSL encryption technology is used on our servers and databases, which protects your information from unauthorized access by third parties.

4.1 Security Measures

• 256-bit SSL encryption — used for all data transmission
• Encrypted database storage
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted data access policy for authorized personnel only

4.2 Data Retention Period

We retain your information while your account is active and, after account closure, for as long as required by applicable legal obligations. Financial transaction records are retained in accordance with applicable regulations. Information that is no longer needed after fulfilling its specific purpose is deleted in a secure manner.

05 Sharing Information with Third Parties

cy66 does not sell your personal information or transfer it to third parties without permission. However, information may be shared in the following limited circumstances:

• Payment Processors: For processing bKash, Nagad, Rocket, or bank transfers — only the necessary financial information.
• Identity Verification Services: With accredited verification organizations to complete the KYC process.
• Legal Authorities: Under court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
• Technology Service Providers: Trusted technology partners engaged for site operation and security — who are contractually bound to comply with our privacy standards.

In all of the above cases, the relevant party will receive only the minimum information necessary for the specific task.

06 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the cy66 website. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and operating core site functions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor site performance and usage patterns.

You can control or reject cookies through your browser settings. However, disabling cookies may limit some features of the site.

07 User Rights

As a user of the cy66 platform, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we have stored about you.
• Right to Rectification: You may request correction of incomplete or inaccurate information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this right may be limited where legal obligations apply.
• Right to Object to Processing: You may object to the use of your information for marketing purposes.
• Data Portability: You may receive a copy of your personal information in a convenient format.
• Withdrawal of Consent: You may withdraw your consent at any time, though this will not affect prior processing.

To exercise these rights, please contact us through the contact details provided below.

08 Protection of Minors

cy66 is an adult gaming platform. We do not intentionally collect information from anyone under the age of 21. Age verification is a mandatory step in the registration process. If information from a minor has been collected unintentionally, it will be deleted immediately and the associated account will be closed.

Parents are requested to monitor their children's internet use and ensure that minors do not use this platform.

09 International Data Transfers

cy66's servers and data storage facilities may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent protection measures to those described in this policy are in place in that country or with the service provider.

Contractual security clauses, encryption, and access control measures are applied for data transfers.

10 Policy Changes and Updates

cy66 reserves the right to change this Privacy Policy at any time. In the case of significant changes, we will:

• Display a notice on the website
• Send an update to your registered email
• State the new effective date at the top of the page

Continued use of the platform after changes will be considered as your agreement to the revised policy. We therefore recommend that you read this policy at regular intervals.

11 Responsible Gaming and Use of Information

cy66 is committed to ensuring responsible gaming. To this end, we analyze your gaming activity data so that:

• Patterns of excessive gaming can be identified in a timely manner
• Advice on voluntarily setting limits can be given when needed
• Support can be provided to users experiencing problems

To learn more about responsible gaming, please visit our Responsible Gaming page.

12 Contact and Complaints

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us:

We aim to respond to your request within 30 business days of receipt. If additional time is needed for complex requests, you will be notified in advance.