cy66 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the cy66 platform and website cy66.cam ("Platform" or "Site"). By accessing, registering on, or beginning to use any service on the Platform, you are considered to have fully read, understood, and agreed to these Terms.

cy66 is an entertainment-focused online gaming platform that provides casino games, sports betting, and various other gaming services for users in Bangladesh. The platform operates under SSL encryption and fair play principles.

cy66's services are provided for entertainment purposes only. Gaming carries risks associated with gambling, and all users are encouraged to enjoy games responsibly.

2. Eligibility and Account Registration

2.1 Age Requirement

Users must be 21 years of age or older to register and participate on the cy66 platform. 21+ Enforcing this age limit is our ethical responsibility. There is no provision for anyone to manage an account on behalf of a minor.

cy66 reserves the right to verify age at any time. A copy of a national ID card or passport may be required for age verification.

2.2 One Account Policy

Each user may open one account only. Operating multiple accounts under the same person's name, multiple accounts by members of the same household, or multiple accounts from the same device is strictly prohibited.

• If multiple accounts are detected, all related accounts will be closed.
• Bonuses earned through multiple accounts will be cancelled.
• Balances may be forfeited in cases of suspicious activity.

2.3 Information Provided at Registration

All information provided at registration must be completely accurate, truthful, and up to date. If inconsistencies are found in personal information, the account verification process will continue and withdrawals may be placed on hold.

3. Account Use and Security

It is your responsibility to keep your cy66 account password and login details completely confidential. Sharing login details with third parties is prohibited.

• Any unauthorized access to your account must be reported to the support team promptly.
• Accounts may not be transferred or sold to another person.
• Depositing using a third party's payment method is prohibited.
• There is no facility to transfer account balances or bonuses.

cy66 reserves the right to temporarily suspend an account and conduct an investigation in the event of any suspicious login activity. The primary purpose of this measure is to ensure user security.

4. Deposits and Withdrawals

4.1 Deposit Rules

The approved payment methods on the cy66 platform are: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳300 (for each method).
• Deposited funds are added to the account promptly.
• Deposits must be made from the account holder's own payment method.
• Deposits made through a third party are not accepted.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: Generally completed within 1 hour after the request is processed.
• The account must be fully verified before a withdrawal can be made.
• Withdrawals must be made using the same method used for the deposit.

4.3 Transaction Verification

cy66 monitors all transactions to prevent money laundering and fraud. In cases of suspicious transactions, additional information or documentation may be requested and the transaction may be placed on hold if necessary.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to ৳5,000. The following conditions apply to the use of this bonus:

• Wagering requirement: The bonus amount must be wagered 15 times before withdrawal.
• The bonus is available once only, at the time of the first deposit.
• Wagering must be completed within a specified time limit after the bonus is activated.
• cy66 reserves the right to exclude certain games or gaming categories from bonus wagering.

5.2 Promotional Abuse

Misuse of the bonus system is strictly prohibited. Bonuses may be cancelled and accounts may be closed in the following cases:

• Claiming bonuses from multiple accounts.
• Bonus arbitrage or any other strategic misuse.
• Claiming a bonus by providing false information.
• Coordinated (group) use of bonuses in an attempt to cause losses to cy66.

5.3 Promotion Changes

cy66 reserves the right to modify, suspend, or cancel any ongoing promotion at any time. Detailed terms of promotions are stated on the relevant offer page.

6. Gaming Rules

All games on the cy66 platform operate on the basis of fair play principles. Game outcomes are determined by an impartial random number generator (RNG).

• In the event of any dispute over a game result, server logs will be considered final.
• Any game result caused by a technical error will be considered void.
• cy66 is not responsible for losses in a game due to internet disconnection.
• The use of bots, automated software, or any kind of hacking tools is strictly prohibited.
• If collusion (cheating by multiple players acting together) is proven, the accounts of all involved parties will be closed.

Games from internationally recognized providers including Pragmatic Play, Spribe, JILI, and PG Soft are available on the cy66 gaming platform.

7. VIP Program

cy66's VIP program has five tiers in total. Each tier offers weekly cashback and special benefits:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.7%.
• Platinum: Weekly cashback up to 1.0%.
• Diamond: Weekly cashback up to 1.2%.

Advancement through VIP tiers is determined by the user's overall gaming activity. cy66 reserves the right to modify the terms of the VIP program at any time. Detailed conditions for earning cashback are available on the relevant VIP page.

8. Responsible Gaming

cy66 gives the highest priority to responsible gaming. We believe that gaming should be for entertainment purposes only, not as a solution to financial problems.

• Users can set daily, weekly, or monthly deposit limits on their accounts.
• A self-exclusion feature is available for a set period of time.
• If signs of gaming addiction appear, contact the support team immediately.
• It is the responsibility of parents and guardians to keep minors away from gaming.

For more information on responsible gaming, visit our Responsible Gaming page.

9. Account Closure and Restrictions

9.1 Closure by User

Any user may request to close their account at any time. All ongoing bets must be settled and any available balance must be withdrawn before the account is closed.

9.2 Closure by cy66

cy66 reserves the right to close or restrict an account in the following cases:

• Any violation of these Terms.
• Fraudulent activity or providing false information.
• Operating multiple accounts.
• Misuse of the bonus system.
• Use of illegal strategies or software in games.
• Being a minor or providing false information about age.

In the case of a restriction, cy66 will decide whether to return a valid balance following an investigation.

10. Privacy and Data Protection

cy66 is committed to protecting users' personal information. We keep all data secure through SSL encryption and industry-standard security measures.

• Information provided at registration will be used only for account management and service improvement.
• Personal information will not be shared with third parties, except where required by law.
• Users have the opportunity to review or correct their information upon request.

To learn more about our privacy practices, please read our Privacy Policy page.

11. Limitation of Liability

cy66 will not accept any liability in the following cases:

• Losses caused by the user's own internet connection issues.
• Losses resulting from unauthorized third-party access to an account.
• Issues related to the user's device or software.
• Any situation beyond cy66's control (force majeure).
• Mental or financial loss arising from not earning expected income from gaming.

cy66's total liability in any single incident shall not exceed the total deposit amount in the relevant account.

12. Changes and Amendments

cy66 reserves the right to change these terms and conditions, in part or in full, at any time. Users will be notified through the platform in the case of significant changes.

The Bengali version of the terms and conditions shall be considered authoritative. In the event of any linguistic ambiguity, cy66's interpretation shall be considered final.

13. Contact

Contact us for any questions or clarifications regarding these terms and conditions:

• 24/7 Live Chat: Log in to the platform and chat directly in Bengali.
• Email: [email protected]
• Support Hours: Around the clock (BST, UTC+6)

Our support team is always ready to provide assistance in Bengali.